mcnurlin - 7th edition - chapter 11文档.pptVIP

Supporting Decision Making Chapter 11 Information Systems Management In Practice 7E McNurlin Sprague Part IV: Systems for Supporting Knowledge-Based Work This part consists of three chapters that discuss supporting three kinds of work – decision making, collaboration, and knowledge work As shown in the book’s framework figure, we distinguish between procedure-based and knowledge-based information-handling activities The two previous chapters, in Part III, dealt mainly with building systems for procedure-based work This part focuses on supporting knowledge-based activities: the systems that support people in performing information-handling activities to solve problems, work together, and share expertise Part IV: Systems for Supporting Knowledge-Based Work cont. Chapter 11 discusses supporting decision making by first presenting five underlying technologies and some examples of their use: Decision Support Systems (DSS) Data Mining Executive Information Systems (EIS), and Expert Systems (ES) Agent-based Modelling The chapter then discusses the fascinating subject of the real-time enterprise, which has a goal of gaining competitive edge by learning of an event as soon as possible and then responding to that event quickly, if necessary Part IV: Systems for Supporting Knowledge-Based Work cont. Chapter 12 deals with supporting collaboration by First describing various kinds of groups Different systems that support their collaboration, and Finally how executives might think about managing virtual organizations – an increasing phenomenon these days Chapter 13 discusses supporting knowledge work by presenting a model for thinking about how to manage knowledge It ends with a discussion of computer ethics and intellectual capital issues in this Internet era Chapter 11 This lecture / chapter discusses technologies for supporting decision making: Decision Support Systems (DSS) Data Mining Executive Information Systems (EIS), and Expert Systems Agent-based Modell