罗宾斯管理学PPT（英文版）.ppt

L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Who Are Managers? Describe who is doing managerial work in today’s organizations. Define who managers are. Explain how manager differ from non-managerial employees. Discuss how to classify managers in organizations. What Is Management? Define management. Contrast efficiency and effectiveness. Explain why efficiency and effectiveness are important to management. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Do Managers Do? Describe the four functions of management. Explain Mintzberg’s managerial roles. Tell how a manager’s include reflection and action. Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level. List other important managerial skills and competencies. Discuss the change that are impacting managers’ jobs. Explain why customer service and innovation are important to the manager’s job. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Is An Organization? Describe the characteristics of an organization. Explain how the concept of an organization is changing. Why Study Management? Explain the universality of management concept. Discuss why an understanding of management is important even if you don’t plan to be a manager. Describe the rewards and challenges of being a manager. Who Are Managers? Manager Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals. Classifying Managers First-line Managers Are at the lowest level of management and manage the work of non-managerial employees. Middle Managers Manage the work of first-line managers. Top Managers Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. What