Operations Management Statistical Process Control[运营管理统计过程控制](PPT-51).ppt

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Operations Management Statistical Process Control[运营管理统计过程控制](PPT-51).ppt

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Operations Management Statistical Process Control[运营管理统计过程控制](PPT-51)

Operations ManagementStatistical Process ControlSupplement 6 Outline STATISTICAL PROCESS CONTROL (SPC) Control Charts for Variables The Central Limit Theorem Setting Mean Chart Limits Setting Range Chart Limits (R-Charts) Using Mean and Range Charts Control Charts for Attributes Managerial Issues and Control Charts Learning Objectives When you complete this chapter, you should be able to Identify or Define: Natural and assignable causes of variation Central limit theorem Attribute and variable inspection Process control LCL and UCL p-charts and C-charts Learning Objectives - Continued When you complete this chapter, you should be able to Identify or Define: Acceptance sampling OC curve AQL and LTPD AOQ Producer’s and consumer’s risk Statistical Quality Control (SPC) Measures performance of a process Uses mathematics (i.e., statistics) Involves collecting, organizing, interpreting data Objective: provide statistical signal when assignable causes of variation are present Used to Control the process as products are produced Inspect samples of finished products Types of Statistical Quality Control Natural and Assignable Variation Quality Characteristics Characteristics for which you focus on defects Classify products as either ‘good’ or ‘bad’, or count # defects e.g., radio works or not Categorical or discrete random variables Statistical Process Control (SPC) Statistical technique used to ensure process is making product to standard All process are subject to variability Natural causes: Random variations Assignable causes: Correctable problems Machine wear, unskilled workers, poor material Objective: Identify assignable causes Uses process control charts Process Control: Three Types of Process Outputs The Relationship Between Population and Sampling Distributions Sampling Distribution of Means, and Process Distribution Process Control Charts Control Chart Purposes Show changes in data pattern e.g., trends Make corrections before process is out of cont