基础商务英语第16集A.docVIP

基础商务英语第14集Unit?16?Part1(步入商界---抱怨产品和服务） MR. SAKAI: I m sorry to have to say this, Clive, but we have got a problem.酒井先生：克莱夫，这样讲很抱歉，不过我们有麻烦 了。CLIVE HARRIS: Hasn t the consignment arrived yet?克莱夫．哈里斯：货物还没到吗？We sent them off on...我们发货的时间是在……MR. SAKAI: No, Clive, you misunderstand me, the consignment arrived two days ago.酒井先生：不是，克莱夫，你误解了，货物两天前就 到了。Right on schedule.按时到的。No, the problem is with the product itself.但，问题是产品本身。CLIVE HARRIS: What is it?克莱夫．哈里斯：怎么回事？MR. SAKAI: Last night I had a phone call from one of my warehouse managers.酒井先生：昨天晚上，我接到一名仓库经理的电话。He was very excited with the new product.他对新产品很惊喜。He was certain that his son would love one.他确信他的儿子会很喜欢。So he took one home, opened it up and switched it on, and heard this...因此，他带了一个回家，打开、启动，但听到了……CLIVE HARRIS: Do you have any idea how many units are defective?克莱夫．哈里斯：你知道有多少件有缺陷吗？ MR. SAKAI: We spent the day checking the whole consignment.酒井先生：我们花了一整天检查全部货物Unfortunately it looks like batch numbers 993 and 994 all have the same problem.不幸的是，看起来993和994两批都有这一问题。Everything else seems fine.其他的都还画稿。But it was a long job.但花费的时间很长。My staff had to check every toy.我的工作人员不得不对每个玩具逐一检查。 CLIVE HARRIS: Kazo, I will get this sorted out immediately.克莱夫．哈里斯：加须，我会立即解决这件事。MR. SAKAI: Clive, it is essential that we have these on the shelves by the end of this week.酒井先生：克莱夫，我们一定要在这个周末把玩具上 架，这很重要。CLIVE HARRIS: I am sending Derek Jones over on the first flight.克莱夫．哈里斯：我派德里克．琼斯搭乘最早一班飞 机赶过去。And I shall send Don to the suppliers to make sure it won t happen again.我会派堂去供应商那里确保不会再发生这种事。 DON BRADLEY: There are two hundred fault circuit boards.堂．布拉德利：有200个坏电路板。Our product for the far Eastern launch is defective.我们在远东的产品上市已是不完善的了。This will damage our reputation in the market place and it s very embarrassing for us.这会损坏我们的市场声誉，使我们很尴尬。I want to know what you re going to do to remedy the situation.我想知道你们采取什么措施来补救这种情况。MR. CLAYTON: Mr. Bradley, we have tracked down the problem.克莱顿先生：布拉德利先生，我们已经找到了问题所 在。