[计算机软件及应用]Avaya呼叫中心解决方案.pptVIP

* Customer’s application is supplied and must be installed on web server * * Supervisors can See an agent’s request for help Join calls See current state of each agent If Supervisor is connected to IDS: View statistics on avg length of time an agent is spending in After Call Work and Available modes View statistics on the number of calls the agent has taken Send text-based messages to agents Send call-related data to to the IDS and agents Agent node with 3 2nd level nodes Call node – number of calls currently being handled and total number of call from starting Supervisor; each call node as