[英语考试]FO written.docVIP

Front Office Unit One I. 选择填空 1. Would you like breakfast? From this sentence we know that the reservationist wants to know _________. a. what time the guest would like to get up b. whether the guest would like to have his breakfast c. if the guest wants his room including breakfast d. what kind of breakfast the guest would like 2. There are over 300 rooms of international standard, ____ single rooms, double rooms and suites. a. excluding b. they are c. besides d. including 3. We can confirm 10 rooms ________ five days． a．within b. in c. on d. for 4. To find out your Clients name，you may ask，___________ a. Whats your name? b．Your name? c. Could you give me your name，please? d．Your name is...? 5. I dont know, but it could be _______ from seven to ten days. a. today b. something c. a week d. anything 6. All the rooms _______. a. booked up b. are booked up c. is booked up d. are to be booked up 7. Receptionists have ____________ information about walk-in guests. a. a little b. few c. little d. a few 8. Will you come this evening? Yes, I ______. a. am b. won’t c. do d. promise 9. Please hold on a moment and Ill see if I can ____ you _____. a. pull，up b. put，through 10. A reservationist is a hotel employee _________. a. who is answering the guest’s information b. who would like to reserve a room in the hotel c. who is making a call at the Reception Desk d. who is in charge of reservation. 11. Unfortunately, we are fully __________ for single rooms, but I can book you a double. a. booked up b. booked c. book d. being booked up For one night, the hotel _____________ would be 200 yuan. a. costs b. cost c. expenses d. charge 13. Could you confirm ten rooms for a week _______ a group reservation for our Travel Service? a. with b. by c. through d. as 14. ______what he said, we have to wait in the lobby. a. According to b. In case c. As soon as d. By the way 15.I am sorry; we don’