紫色欧美风商务报告模板.pptxVIP

SOCIAL CUSTOMER;THE DAWN OF THEDIGITAL AGE,;WHO IS THE;THE SOCIAL CUSTOMER TOUCHES NEARLY EVERY CORNER OF THE GLOBE.;TODAY’S SOCIAL CUSTOMER IS:;EXPECTATIONS ARE HIGH.;FACEBOOK;TWITTER;80%; 88% 88% OF CUSTOMERS are in uenced by reading reviews.;HOW DOES THIS SHIFT IN AUTHORITY AFFECT;UNFORTUNATELY, MANY ORGANIZATIONS STILL DO NOT BELIEVE IN THE AUTHORITY OF THE SOCIAL CUSTOMER.;88% of consumers are less likely to buy from companies that ignore complaints and questions on social media.;THE MOST SOCIALLY PROACTIVE COMPANIES SEE SOLIDRE SULTS: Customers who engage with companies over social media spend 20% to 40% more money with those companies than other customers.;HOW SHOULD YOU PREPARE YOURSELF FOR;ALWAYS RESPOND.;WHEN RESPONDING TO THE SOCIAL CUSTOMER, DON’T FORGET TO:;TO IMPROVE YOUR COMPANY’S OVERALL PLAN FOR SOCIAL CUSTOMER SERVICE, CONSIDER THESE TIPS:;EVEN IF THE CHANNELS (FACEBOOK, TWITTER, ETC.) EVOLVE,;DESK.COM IS THE ONLY CUSTOMER SERVICE PRODUCT BUILT FROM THE GROUND UP TO SERVE THE NEW SOCIAL CUSTOMER. VIEW AND RESPOND TO YOUR SOCIAL CUSTOMERS DIRECTLY FROM WITHIN DESK.COM. Sources: , , , , , , , , , , , , ;