[英语考试]business letter.ppt

Claim and Adjustment In writing the letter of complaints or claims, the points listed below must be paid attention to: Regret the need to complain; State the date of the contract, delivery and the goods under the contract; Refer to the inconvenience or loss caused; Suggest the solution. Answering complaints: Politely mention receiving the letter; Admit the mistake, offer a solution if it is reasonable; politely give reasons why he can’t accept the complaints or claims if it is not reasonable. Promise not to make the same mistake in the future transactions if the complaints or claims are jus