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THE FUTURE OF IT
INFRASTRUCTURE
IT that matters in the new machine age prioritizes cybersecurity,
innovation, time-to-market and customer experience over cost-cutting,
according to our latest study. Here’s what the future looks like for IT
infrastructure, as traditional businesses make the digital shift, including
our HEROES framework to guide you along the way.
By Manish Bahl
Executive Summary
As traditional businesses adapt to the realities of the new machine age – breathless time to market,
intelligently enhanced everything, meaningful and personalized experiences – the implications for
IT have been profound. It is no exaggeration to say that the core differentiator for a successful busi-
ness today rests on the readiness of its IT infrastructure – and that an inflexible, sluggish, inefficient
infrastructure poses a bigger competitive threat than any ingenious start-up or disruptive market
force.
While the legacy IT industry of servers, databases and cables is still important, it has essentially
become a utility, taking a backseat to the need for an agile, flexible and quickly scalable technology
foundation to drive business. Companies with legacy technology architectures, therefore, face a
dilemma: striking a balance between the present and future state of IT infrastructure. To achieve
this equilibrium, the first ballast to discard is IT’s traditional obsession with cost-cutting. The simple
fact is, a lower cost but completely irrelevant backbone will condemn you to lose in whatever market
you operate in.
To learn more about the future needs of IT infrastructure, Cognizant’s Center for The Future of
Work surveyed top IT executives at leading companies around the world, the majority of which have
been in business for more than 15 years (see Appendix, page 24, for more details on the survey
methodology). Our objective was to gain insights into the changes leaders are making in their orga-
nization’s technology infrastructure, as wel
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