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the empowerment effort that came undone精选
HBR CAS E S T UD Y A N D C O M M EN TA RY
Can empowerment The Empowerment
work at SportsGear?
Effort That Came
Five commentators offer
expert advice. Undone
by Lawrence R. Rothstein
•
Reprint 95111
SportsGear needs change urgently. So why is nothing changing?
HBR CAS E S T UD Y
The Empowerment
Effort That Came
Undone
by Lawrence R. Rothstein
.
D George Marlow, a manufacturing vice presi- Martin had acted quickly to jump-start
E
V
R
E dent at SportsGear, stopped by the buffet ta- SportsGear by installing improved information
S
E
R
S ble, scooped up his usual breakfast of coffee technologies and pushing for customer-service
T
H
G and a bagel, and headed for a seat. He had been excellence. Now, as he paced aggressively in
I
R
L looking forward to this month’s companywide front of the auditorium, Martin boomed out his
L
A
.
E
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