Mastering Interpersonal Communication参考.ppt

Prentice Hall, 2008 Business Communication Essentials, 3e Mastering Interpersonal Communication Improve Team Performance Overview of Teams Collaborative Writing Select collaborators Agree on project goals Avoid writing as a group Verify tools and techniques Take time to bond before starting Clarify responsibilities and processes Online Collaboration Develop Etiquette Skills In Business Settings In Social Settings Productive Meetings Leading and Participating Meeting Technologies Virtual teams Virtual meetings Teleconferencing Videoconferencing Web-based systems Improving Listening Skills Types of Listening The Listening Process Barriers to Listening Nonverbal Communication Categories of Nonverbal Communication Clarify Purpose Build Consensus Stay Focused Communicate Well Think Creatively Resolve Conflict Advantages Disadvantages More Information Diversity of Views Support for Solutions Improved Performance Groupthink Hidden Agendas Free Riders Increased Costs Content Management Systems and Wikis Groupware and Shared Workspaces Business Settings Social Settings First Impressions Personal Appearance A Genuine Smile Telephone Skills Appropriate Discussions Mobile Phones Online Activities First Impressions Personal Introductions Business Meals Preparation Leadership Technology Participants Purpose Time and Place Agenda Preparing for Meetings Stay on Track Follow the Rules Invite Participation Participate Actively Close Effectively Build Relationships Promote Innovation Manage Diversity Content Active Emphatic Critical Decoding Feedback Message Remembering Receiving Evaluating Responding Physical Reception Selective Listening Prejudgment Selective Perception Little Common Ground Memory Problems Intentional Unintentional Sending Receiving Complement Language Reveal the Truth Touching Behavior Vocal Characteristics Facial Expressions Time and Space Personal Appearance Gestures and Posture By understanding the process of listening, you begin to understand why oral messa