酒店房务英语Module_2_Checking_in教材教学课件.pptVIP

《 酒店房务英语》; ;Leading-in;Dialogue 1Filling in the Registration card/form●check whether the guest has the reservation●help the guest fill in the registration cardDialogue 2Group registration●help the group guests check in;Dialogue 3Checking in for Walk-in guests●help the walk-in guest without reservation check in●try to meet their needsDialogue 4 Guests Who Arrive Late●help guests who arrive late make a reservation in other hotels;The following pattern drills should be recited by the students●Welcome to our hotel. Can I help you? ●Do you have a reservation with us? ●I’ll check our reservation record. Could I have your name, please? ● I’m sorry to have kept you waiting.●Yes, you reserved a double room. ●Would you mind filling in this registration form? ●Could you show me your passport for a moment? ●Here is your room key and breakfast voucher. ●I hope you will enjoy your stay with us. /I wish you a pleasant stay with us. ; Registration Form of Airport Hotel?Room No. _2021_ Surname _Brown_ First name _Peter_Sex _male_ Nationality Canada_ Date of Birth _April 3rd.1960__Passport number _7734021_ Visa No. and date of validity _5 years__Permanent address __Canada__Occupation _engineer_ Object of stay __on business__Arrival date __Oct. 15th._Departure date _Oct.22nd._Where from __Canada__Where to _Hongkong__On checking out, my account will be settled by:○cash ○traveler’s check ●credit cardReceived by_____________Guest Signature__________;1. Greet the guest.2.Identify and inquire the guest’s name.3.Check the reservation in the computer .4. Confirm the room type.5. Advise the guest of getting his registration.6.Check in the guest in the computer…;◆the importance of the rooms division department (para.1)◆the function of the rooms division department (para.2-3)◆the organization of the front office (para.4)