商务英语阅读（下册）（第二版）_unit_13_商务礼仪教材教学课件.ppt

Unit Thirteen ;Teaching Objectives;Teaching Emphases ;Content ;TEXT Business Etiquette ; Business etiquette consists of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People are a key factor in your business success. Many potentially valuable alliances are lost because of an unintentional breach of manner. In communication, most behavior that is considered discourteous or disrespectful could have been avoided if good manners had been practiced. We find that most negative experience with someone was unintentional and they could have been easily repaired if you keep an open mind and communicate honestly. ; There are many rules and guidelines for etiquette and it s necessary for a businessperson to learn them. Among the guidelines, the most important thing is to be courteous and thoughtful to the people around you. Consider other peoples feelings. Address conflicts situation-related instead of person-related. Say sorry when you step on toes. If you stick with the basics that you have learned in kindergarten, you will not go too far wrong. The following are helpful guidelines for dealing with people in working and social situations: ; It is about people Do you think a secretary is not an important role? Dont differentiate by position within the company. In fact, secretaries actually have tremendous power to help your career. Make a point to meet them and show your appreciation. Often visit people working next to you. When you visit other sites, linger over a cup of coffee and introduce yourself to people nearly. If you arrive early for a meeting, introduce yourself to other participants. After introducing, talk little about yourself and your hobbies, pets, etc. not too much, just enough to get others to open up about themselves. Keep notes on people. This helps you create a people database wit