[计算机软件及应用]电话银行系统架构.pptVIP

CSR-APP Edge Server * * * Avaya Media Servers and Media Gateways powered by Avaya MultiVantage Software provide highly flexible and scalable components that can be mixed and matched to create customized solutions. A wide range of custom configurations can be deployed to meet the spectrum of business needs: from a single-location, IP network, to a complex global multi-protocol network. Avaya Media Servers: Provide a robust application platform based on industry standard operating systems to support distributed IP networking and centralized call processing across multi-protocol networks. These servers are available as an integrated solution or can operate independently, with the ability to handle up to 300,000 busy hour call completions (BHCC). Avaya Media Gateways: Are stackable and modular hardware elements that deliver application enabling voice, data, fax, video, and messaging capabilities to your network. They house hardware elements such as control interfaces and port interfaces routing both bearer and signaling traffic routed between packet- switched and circuit switched networks. Avaya Media Gateways are optimized for enterprise IP telephony and provide a variety of flexible, cost effective deployment options ranging from blended (I.e. IP and TDM) to a 100% IP environment. They are interoperable with standards based data networks to provide maximum flexibility and reduce total cost of ownership. We will discuss the details of each solution shortly. * | 基础架构培训 呼叫中心的发展 呼叫中心的历史 | In 1962, the Ford Motor Company conducted the first large-scale national telemarketing campaign. This was the first of five events considered benchmarks of the call center industry. In 1967, Bell Systems introduced the first 1-800 service. The Next benchmark occurred in 1968. Founded that year, Telemax Corporation was America’s first toll-free reservation center. It managed travel booking for hotels, tourism destinations, and car rentals. America’s first large c