江苏职教第三册Unit3MayIHelpYou概要.pptxVIP

;Learning aims: Know customers’ needs. Understand the important role of a server. Use up –selling techniques;Talk about the meaning of the following words and phrases: 1.server____________ 2.up-selling techniques __________________ 3 .on the phone __________________ 4.take one’s order __________________ 5.get an eye roll __________________ 6.big sigh ______ 7.coupon__________________________ 8.save a lot ________________________;Please tell good and bad service.Write G for good or B for bad in the blanks . ——————The waiter was talking on the phone while taking my order . ___________I asked a clerk for help and got an eye roll and big sigh as response ___________The store clerk told me about a coupon that helped me save a lot .;Underline the questions asked by the hotel clerk . Clerk:Welcome to our the Sheration . May I help you ? Guest:I’d like to check in .I have a reservation . Clerk；What’s your name ,please ? Guest:Phillip Parker . Clerk：Yes, Mr. Parker .You requested a single room for three nights ,is that correct ? ;Guest:Yes .Could I have a room on the upper floor ,away from the street? Clerk:No problem .Could you fill out the registration form , please . Thank you .And will you be paying by cash or credit card ? Guest :Cash , if you accept American dollars . Clerk :Of course ,sir . Your room number is 1109 .Here is your key .Enjoy your stay at the Sheration . If you require anything further ,feel free to call the front desk .;Would you like assistance with your bags? Guest: No ,thank , I only have one. I can manage .;6 . fill out the registration form______________ 7 .by cash _____________________________ 8 .by credit card _________________________ 9 .of course /certainly /sure /surely/by all means ____________________________ 10 .be/free to do sth.______________________ 11 .I can manage.________________________;Homework : Copy and remember new words and expressions . Preview the contents on P36-38 .;Match the following words and with their meani