(精选)酒店实用英语Unit 2 Check-in课件.ppt

《酒店实用英语》 ——十二五规划教材;Competence Objectives;Contents;Job Knowledge and Experience; Case 2 Registering a Walk-in Guest 1. a walk-in guest 没有预订到酒店的客人 A walk-in guest means a guest arrives at the hotel without having made a reservation. 没有经过预订直接来酒店提出入住要求的客人。 2. Do you have reservation, sir? 先生，请问您有预订吗？ When you receive a guest at the Front Desk, you should ask him/her if he/she has made a reservation in advance. Similar expressions: Have you made a reservation with us, sir? Do you have a reservation with us, madam? 3. The rate for a single room is RMB￥538 per night. 单人间的价格是每晚人民币538元。; Case 3 Registering a Guest who has a Reservation 1. May I confirm your reservation? 我能确认一下您的预订吗？ 2. Could you please fill in this registration form? 您能填一下入住登记表吗？ Registration form 入住登记表 Similar Expression: Would you please fill in this registration form? 3. May I have a look at your passport please so that I can fill in your visa number and place of entry? 能看下您的护照吗？这样我可以填写您的维萨卡号和入境地点。 4. Can I make an imprint of your credit card? 让我划印一下您的信用卡好吗？ Similar Expression: May I take a print of the card, please?;Technical Training and Basic Skills;II. Writing Practice Fill in the registration form according to Case 3.;Introduction to Hotels; The hotel has the distinction of having the New York phone number in longest continuous use. The number, Pennsylvania 6-5000, is the inspiration for the Finnegan, Gray, and Sigman song of the same name. The most popular version was performed by Glenn Miller with the Andrews Sisters not far behind. Many big band names played in the hotels Cafe Rouge Ballroom, including the Dorsey Brothers, Count Basie, Duke Ellington, and the Glenn Miller Orchestra. Contrary to common practice, there is a 13th floor. The hotel states it has 22 floors from street level to the roof, plus three additional levels in the penthouse. The highest penthouse level is numbered as the 21st floor. The discrepancy