(精选)酒店实用英语Unit 4 Other Services课件.ppt

《酒店实用英语》—— 十二五规划教材 Sub-module 4 Competence Objectives how to take a message for guests how to exchange foreign currency how to give information Contents Job Knowledge and Experience Typical functions and positions under the Rooms Division Department:  Front Desk Agent: Registers guests, and maintains room availability information；  Cashier: Closes guest folios, and properly checks out guests；  Accounts Receivable Clerk: Posts charges in correct guest folios and updates folios‘ outstanding balances；  Night Auditor: Controls the job of the Accounts Receivable Clerk, and prepares daily reports to management (ex: Occupancy Report and Revenue Report) Case 2 Exchanging Foreign Currency I have some British Pounds that I’d like to change into Chinese currency. 我有些英镑，想兑换成人民币。 change into 兑换成…… Please write your name, passport number and room number on the slip. 请在这张单子上填写您的名字，护照号码和房间号。 What is the exchange rate for Pound Sterling into CNY? 请问英镑兑人民币的兑换率是多少？ exchange rate 兑换率 Please have a check and keep the exchange memo. 请核对一下并 保存这张外汇兑换水单。 exchange memo 外汇兑换水单 Please fill in the exchange memo and show me your passport.请填写兑换单，并出示您的护照。 Case 3 Information service Mr. Dam I have written down your destination on this card. Dam 先生，我已将您的目的地现在了这张卡片上。 I think it could be better to hand it to the taxi driver, sir. 先生您可以将这张卡片交给出租车司机。 When you return to the hotel, please show this hotel card to the taxi driver.当您返回酒店时，请将这张卡片给出租车司机看一下。 Technical Training and Basic Skills I. Role Play Mr. Jackson is leaving Beijing tomorrow. Today he has one day free to go shopping on Wangfujing street. You are the information clerk at the front desk, please give directions to him. II. Writing Practice Not all taxi drivers in China speak very good English. A taxi card is useful when the guest ask you the way to somewhere. There are all the details on a Taxi card. I