网络消费者权益保护(英文).pdf

E - C o m m e r c e E-COMMERC CONSUMER PROTECTION- PROPOSALS FOR IMPROVING THE PROTECTION OF ONLINE CONSUMERS 1 Anne SalaOn This article aims at proposing better solutions for the protection of consumers on the Internet while increasing consumer confidence in E-commerce. Today, consumer protectionremains regulated by traditional rules not specifically devoted to the online world which do not address specific issues raised by the electronic environ- ment. The proposals described in the article are addressed to Web site owners and official authorities who are both concerned to establish a trustworthy and secure online environment. T h e general s c o p e of a p p l i c a t i o n of c o n s u m e r p r o t e c t i o n pe na l t y a n d w i t h o u t giving any reason; a n d that the perfor- rules set forth in t h e E u r o p e a n set of laws raises the q u e s t i o n m a n c e of the c o n t r a c t takes place w i t h i n a r e a s o n a b l e period. as to t h e effective p r o t e c t i o n of c o n s u m e r s in the o n l i n e envi- This Directive has b e e n c o m p l e t e d by a draft Directive o n dis- r o n m e n t : are c o n s u m e r s