(精选)实用商务英语听说第二册Unit 15 Customer satisfaction课件.pptVIP

Unit 15;Teaching Aims;Warm-up;Warm-up;Part II Listening for gist;Task One Directions: Listen to the following dialogue and then fill in the charts. ;Task Two Directions: In this part, you will hear Miss Wang, complaining about an over-charged bill. Listen to the dialogue and decide whether the following statements are true or false. 1. Miss Wang has to pay 800 yuan for her stay in the hotel. (F) 2. The brochure of the advertisement mentions the rate is based on a double holiday package. (F) 3. Miss Wang brings the evidence to show the rated charged by the hotel is unreasonable. (T) 4. Miss Wan