组级干部训练学员手册精选.docVIP

组级干部训练学员手册 主办单位：顶新国际集团总部人力资源部 教育训练中心 制 （不得翻印） 目 录 目录·····························································第1页 2.前言·····························································第2页 3.训练目的························································第2页 4.训练方式························································第2页 5.训练课表························································第3页 6.训练中心环境介绍···············································第5页 7.学员守则························································第6页 8.学员住宿安排···················································第7页 课程部分： 9.相见欢··························································第8页 10.组长的角色与职能·············································第10页 11.会议的组织与管理·············································第12页 12.部门间的运作与协调···········································第14页 13.5 S 推动与实物演练···········································第16页 14.工作计划拟订··················································第18页 15.标准文件制作与管理···········································第20页 16.时间管理······················································第22页 17.档案管理······················································第24页 18.团队精神······················································第26页 19.工作教导······················································第28页 20.工作方法······················································第30页 21.人际沟通······················································第32页 22.问题分析与解决···············································第34页 23.成本观念······················································第36页 24.人事制度概论·················································第38页 25.附录···························································第40页 附件一 督课人员及训练中心主管等相关人员联络电话 附件二 天津（北京）至—各地 火车时刻表 附件三 天津（北京）至—各地 航班时刻表 附件四 科隆客运 时刻表 附件五 训练队歌曲目参考 2、前言 组长处于组织的最基层的领导地位，他由普通的组织成员成长起来，首先在工作技能上强于其他成员，但在人员的管理技巧、管理方式、方法上没有经验或经验不足，他将经历从只要求管理好自己到管理好他人的过渡时期，因此首先应要让他了解作为一个基层领导必须具备： ? 工作上的知识： 主管人员必须对本岗位业务精通，熟悉工作中的每一个 环节及处理方法,而且力求做到较部属更精