合肥移动公司营业厅员工业务培训现状问题与对策.doc

合肥移动公司营业厅员工业务培训现状、问题与对策 Abstract The twenty-first century is the era of information explosion of knowledge in this era of an information-based, end-competitiveness of enterprises for the performance of internal staff competition, the quality of employees knowledge competition. Therefore, business-to-staff quality and skills of very strict requirements, such a request in the information industrys performance is particularly evident. Mobile communications industry as information specialists, staff skills and the requirements of very high quality. Mobile as one of the productive sectors of the business offices, business knowledge training for employees in the work achieved some results, but have encountered some difficulties, there are some shortcomings. This article from the main training and training on the meaning of the meaning of enterprise development, business knowledge training staff to explore the importance of the work; in the professional training of staff work, Hefei Mobile has made a graceful performance, but training has existed for many . These problems arise due to the companys incentive systems, personal ideology, training logistics support area as well as in-house training of lecturers teaching techniques. To address the problem from my system and put forward concrete measures to develop specific incentive system, training of lecturers in-house training relevant skills training, scientific assessment of the effectiveness of training as well as a variety of ways to improve training into effect. Key word: Business Knowledge, Problems, Countermeasures 目 录 引言 ………………………………………………………………… 5 一、 培训概述 …………………………………………………… …5 （一）培训的概念 ………………………………………………………………… 5 （二）培训的意义………………………………………………………………… 6 （三）培训的程序 ………………………………………………………………… 6 二、合肥移动公司营业厅员工业务知识培训的特点和成果…………6 （一）合肥移动公司营业厅员工业务知识培训的特点………………………… 6 （二）合肥移动公司营业厅员工业务知识培训的成果………………………… 7 三、合肥移动公司营业厅员工业务知识培训的问题简析……………8 （一）培训受到员工抵触 ………………………………………………………… 8 （二）培训知识传授率低 …………………………………