航运公司对我国籍船副适任能力之满意程度SatisfactionofShipping.PDF

Journal of Taiwan Maritime Safety and Security Studies Vol 2, No 4 航運公司對我國籍船副適任能力之滿意程度 Satisfaction of Shipping Companies Regarding to Competency of Taiwanese Ship Officers 黃頤玢* 林彬** Huang Yi-Fen Lin Bin 摘要 近年來海難意外事故頻傳，其發生原因約有 80%為人為錯誤所造成。國際海事組織 乃制定國際公約，規定船員必須具備之專業知識與能力，以達適任標準。當航運公司在 雇用船員時，除考慮知識與能力外，還強調敬業態度、團隊合作及體能等條件在內。因 此，本文以我國籍船副為研究對象，探討航運公司對船副各項適任能力之重要程度與滿 意程度，以供船副、學術界以及航運公司做一參考。本研究經由文獻回顧及專家訪談， 設計岀船副適任能力之滿意度問卷，藉由多變量分析等統計方法分析船副適任能力重要 程度與滿意程度間之相關性與差異性。研究結果顯示，我國籍船副各項適任能力之滿意 程度皆顯著低於重要程度，且我國籍船副應優先改善「緊急狀況應變的能力」、「防止船 舶污染的能力」、「英文溝通的能力」、「積極學習的精神」等四項能力。 關鍵字：航行安全、船副適任能力、滿意度 Abstract Marine casualties occur frequently in recent years, the reason is nearly eighty percent * 國立台灣海洋大學商船學系碩士班研究生 ** 國立台灣海洋大學商船學系教授(基隆市北寧路 2 號，blin@mail.ntou.edu.tw) 1 台灣海事安全與保安研究學刊 雙月刊 (August 2011) ISSN 2077-8759 attribute to human error. IMO draws up international conventions on standard of seafarers’ competence in order to regulate professional knowledge and ability of seafarers. When shipping companies hire seafarers, except knowledge and ability, working attitude, team cooperation and physical agility are also considered. Therefore this paper adopts Taiwanese ship officers as research subject to find out importance and satisfaction regarding to competency of ship officers from shipping companies. A questionnaire is designed from literature review and expert interview in the study, and correlation and difference between importance and satisfaction of competency of ship officers are analyzed by using multivariate analysis and importance-per