McKinsey Banking The IT Paradox1麦肯锡银行悖论.pdfVIP

47 Banking: The IT paradox Nedda Gabriela Olazabal Despite much higher IT outlays by the retail-banking industry, its labor productivity growth rates have actually dropped. What went wrong? uring the late 1990s, productivity trends in retail banking1 stood Din contrast to those in much of the rest of the economy: the industry’s information technology investments accelerated substantially, but its labor productivity growth rates, though higher than the economy-wide average, actu