EAP标准与职业指导-EAPA(EAP协会)颁布.doc

EAP标准与职业指导(E)EAPA(EAP协会)颁布 EAPA STANDARDS AND PROFESSIONAL GUIDELINES FOR EMPLOYEE ASSISTANCE PROGRAMS EAPA Standards and Professional Guidelines 25 B. INTEGRATED EMPLOYEE ASSISTANCE PROGRAM AND MANAGED CARE SYSTEMS (continued) 3. The EAP must consult with the organization regarding the planning, implementation and maintenance of MBHC benefits. 4. The EAP must serve as the primary resource for consultation to the MBHC systems and the organization on such issues as reintegration to the workplace following treatment, reasonable accommodation for behavioral heath problems, and follow-up of job performance based referrals. 5. The EAP must maintain a working knowledge of the provider networks of all MCOs serving the organization and its employees. C. EXTERNAL COMMUNITY ORGANIZATIONS AND RESOURCES STANDARD: The employee assistance program shall identify, utilize and continually evaluate health care delivery systems and other community resources which provide quality assistance to employees, eligible family members and the organization. INTENT: Delivery of quality services responsive to the needs of the employees, eligible family members and the organization requires that the EAP develop and maintain relationships with managed care organizations, their primary care physicians who act as gatekeepers, and their approved specialty providers. The EAP also maintains a network of effective professional resources, health care providers and self-help groups. The EAP operates at its optimal level when it maintains constructive working relationships with these resources. ESSENTIAL COMPONENTS: 1. The EAP must consult with primary care physicians and other gatekeepers to assure timely and appropriate employee access to healthcare services. 2. The EAP must identify, evaluate, and select potential resources, using criteria such as: a. Availability b. Confidentiality c. Willingness to coordinate with EAP d. Services offered e. Accessibility f. Geographic location g. Knowledge of work en