从管理和运营的角度看IT2MOF理论基础上1节.pptVIP

* * The DSL is made up of both physical storage of purchased software as well as disk volumes that store any developed software, in a single logical library. The DHS is often made up partly by external service providers, the IT organization will have less control over these spares, but they must still be maintained at the same levels as the equipment that is used in the environment. * A Delta Release could be only a single DLL that was changed to correct a Problem. A Full Release is considered the normal release unit A Package Release is a larger set of hardware and /or software that is considered to be one Change * Release Management ensures greater levels of standardization, control over software and hardware that is introduced into the environment and that all aspects of a Release are considered. * * * * Within Error Control, the workarounds are evaluated, further investigation and diagnosis is performed and solutions are evaluated. Error Control also assesses the feasibility of proceeding with submitting a RFC to correct a Problem. Depending on the investment that is required to correct a problem as well as release schedules and scheduled changes, it may not make sense to proceed with submitting a RFC, or in some cases, it may not make sense to even fully diagnose the problem. * In processes where not every Incident is associated with a Problem, Proactive Problem Management is essential. * This is an example of a problem solving technique. 查理斯．凱普納(Charles H. Kepner)博士在1958年與班傑明．崔果(Benjamin B. Tregoe)博士 创立KT分析方法 * Problem Management prevents future Incidents, reduces downtime, lowers cost and improves customer satisfaction. * Configuration Management can be considered to be the foundation of Service Management. This process supplies information to all other processes and is a critical part of the success and effectiveness of them. * * The items that are tracked within the CMDB are all hardware components, all software components in all environments (developmen