pres9 电子支付 的成功【实用资料】.ppt

Online Payment Success: Cathy Healey, Internet Operations Manager – Chrysler Financial Josh Hartlage, VP Sales Marketing – Fort Knox National Company Profiting by giving the customer what they want. Agenda Background: DaimlerChrysler Services Internet Initiatives Goals, “Pains” Development of a Solution Review, Challenges, Sound Advice Background DaimlerChrysler Services NA LLC Financial Services Provider of DaimlerChrysler Wholesale financing and credit lines to dealers Retail and lease financing to customers Servicing multiple brands including: Mercedes-Benz, Chrysler, Freightliner, Sterling, Western Star, and more Leading Captive Financial Service Provider 5000 Employees, 40 Locations Managing $82 Billion Internet Initiatives Strategy Create an Internet Channel to allow customers to pay their lease/loan online #1 request in 1999 Fulfill customer demand Outsource site development Leverage specialization Safeguard from being tied to one solution Leverage standard operating procedures and existing partnerships Internet Initiatives Online Bill Payment Goals Short Term Bill Payment Biller Direct model Quick Implementation Seamless integration with current Online Account Access Long Term Implement Bill Presentment Continue Biller Direct Model Open Channels to Consolidator Internet Initiatives Challenges Limited Internal Resources Internal Resistance Channel Conflict Working with existing contracts Customer Service Lack of internal support Vendor Selection Criteria Established relationship with Chrysler Financial Treasury Accounts Legal issues easier to resolve Track record in delivering as promised Product Support Bank affiliation Established vendor with an online presence Flexibility in product offering Timely implementation “Plays well with others” - partner Vendor Selection Search Began April 2000 Involved Operations, Treasury, and Internet Development Received proposals from banking partners and phone pay vendors Decision made January 2001 Vendor Se