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Proposal for Supply Chain Management Diagnostic | Confidential | January 27, 2004 IBM Confidential L’Oréal Supply Chain Diagnostic Presentation Agenda Project Scope and Activities Overview of Our Supply Chain Findings Processes Inventory Review Maturity Profiles Organization/ People and Culture Technology Supply Chain Roadmap Discussion of Next Steps Our Project Approach Over the past three weeks, we have: Interviewed 5 Executives of L’Oréal Canada Facilitated two cross-functional process workshops Collected and analyzed data Conducted a high level maturity assessment Compared L’Oréal pr