管理学原理Ch2 management thoughts.pptVIP

Different kinds of E-Commerce Business-to-Consumer(B2C):Electronic retailing Government-to-Business(G2B):All transactions between companies and government agencies Business-to-Business(B2B):All transactions between a company and its suppliers Consumer-to-Consumer(C2C):Electronic markets formed by Web-based auctions Need for Innovation and Flexibility – without a constant flow of new ideas, an organization is doomed to obsolescence or even worse – must be flexible to accommodate changing customers’ needs, appearance of new competitors, and shifting employees from project to project Quality Management – Total Quality Management (TQM) - philosophy of management based on continual improvement and responding to customer needs and expectations Learning Organizations and Knowledge Management – learning organization - one that has developed the capacity to continuously learn, adapt, and change – create learning capabilities throughout the organization ? understanding that knowledge is an important resource – knowledge management - involves cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance – managers must transform themselves from bosses to team leaders ? learn to listen, motivate, coach, and nurture 影响世界进程的100位管理大师出自 MBA智库百科(/) 　　1．亚当·斯密（Adam Smith，1723-1790）： 　　主要贡献： 劳动分工、“共同利益”的观点，提出分工理论，著有《国富论》 　　2．罗伯特·欧文（Robert Owen，1771－1858） 　　主要贡献：提出空想社会主义的思想、最早注意到人的因素对提高劳动生产率的重要性。人本管理的先驱 　　3．查尔斯·巴贝奇（Charles Babbage，1792－1871） 　　主要贡献：进一步发展了亚当·斯密的劳动分工思想；体力和脑力劳动分工主张；劳资关系协调；发明计数机器。著有《论机械和制造业的经济》 　　4．弗雷德里克·W·泰勒（Frederick W. Taylor）（1856-1915） 　　主要贡献：理论集中在科学管理方面，制订工作定额；选择第一流工人；标准化管理；差别计件工资；精神革命。著有《科学管理原理》等。 　　5．卡尔·巴思（Carl G. Barth，1860-1939） 　　主要贡献：执行泰勒制的正统的忠实信徒。著有《作为泰罗管理制度一部分的机械厂计算尺》 　　6．亨利·甘特（Henry L. Gantt，1861-1919） 　　主要贡献：发明了甘特图，著有《甘特图表：管理的一个行之有效的工具》、《工业领导》 　　7．弗兰克·吉尔布雷斯（Frank B. Gilbreth，1868-1924） 　　主要贡献： 主要贡献是时间和动作研究、计时轨迹摄影技术。