鹿城广场秩序维护部管理服务方案推荐.doc

绿城物业服务集团有限公司温州分公司 鹿城广场锦玉园物业服务中心 秩序维护部管理服务方案 2012年1月 目 录 一、物业概况·····················································3 二、人员排班·····················································5 三、岗位职责·····················································9 四、工具配备····················································16 五、日常工作流程················································17 六、门岗工作要点················································21 七、巡逻岗工作要点··············································22 八、车库岗工作要点··············································24 九、交通管理····················································25 十、应急事件处理················································27 物业概况 （一）项目简介  绿城·鹿城广场，雄踞温州市鹿城区繁华中心，位于温州未来的CBD——滨江商务区内，于车站大道和江滨路交叉处，东沿高田路，西靠规划道路，北临瓯江路及瓯江。是集绿城集团十余年城市建设历程之大成，放眼世界并准确理解温州未来发展方向，打造出大型购物中心、白金五星级酒店、高层及超高层精装修江景大宅（锦玉园一、二期）、国际甲级写字楼和城市广场于一体的现代化大型都市综合体。  绿城·鹿城广场占地约132325平方米，地上总建筑面积约45.8万平方米，其中住宅及底商约22万平方米（含物业用房）；办公约8.8万平方米；商业约9万平方米；酒店约6万平方米。 项目住宅锦玉园共分两期开发，由5幢高层、超高层组成，总户数为482户，主力户型面积在290-850平方米。已交付的锦玉园一期由两幢超高层即4号楼和5号楼组成，共234户，主力户型面积在390-850平方米。 温州鹿城广场项目属于城市综合体，建筑形态有住宅、商业、办公、酒店，项目总用地面积132325平方米，规划总建