酒店前台服务基础英语培训.pptVIP

酒店基础英语培训 系列之 前台服务英语 The Front Office Unit one 房间预定 Room Reservation Cultural Background 文化背景 When the guests intend to stay in a hotel,especia- lly for a famous hotel, they need to make a reservat- ion in advance.When the clerk receives the call,he n- eeds to ask for several questions including the name of the guest,the arrival time,the number of the guest, etc.. 当客人需要入住酒店时,尤其是很受欢迎的酒店,都需 要提前预定.当店员接到电话时,他要问清一些事项,比如 客人的名字、到达时、客人人数等. Week Sunday Monday Tuesday Wednesday Thursday Friday Saturday O’clock Now Time Half Past After Quarter Lively Words 鲜活词语 星期,周 星期天 星期一 星期二 星期三 星期四 星期五 星期六 …点钟 现在 半,一半 过;经过 在…之后 一刻钟 Discount Cancel Confirm Extend Available Record Vacancy Expensive Voucher Suite Contact In the name of Deposit Charge Hold on Prefer 折扣 取消 确认 延长 可用的 记录 空,空房 昂贵的 预订凭单 套房 联络 以……的名义 定金 收费 (电话中)稍候 更喜欢,倾向于 Frequent Sentence 常用句型 ◆Date and time 日期与时间 Can you wait a minute, please? At what time will you arrive? Would it be possible to change your reservation date? We are fully booked for all types of rooms on that night. From when to when? Can you hold the room until 10:00? How many nights will you be staying? When do you need the room? 请您等一下好吗？ 您预计什么时候到达？ 您能更改预期日期吗？ 那天晚上所有客房都预约满了。 从什么时候到什么时候？ 你能把这个房间预定保留到十点吗？ 您预订要待几晚呢？ 您什么时候要这房间？ * ◆ Price and discount 价钱与折扣 What’s the price of the room every day? There’s a minimum price for off-season stay and a maximum price for peak-season. The charge includes only bed and breakfast. We offer 10% discount for group reservation, sir. We give discounts for longer stays. Please give me a less expensive room. 每天的房价是多少？