基于Web挖掘的电子商务智能电子营销新趋势外文文献翻译.doc

外文文献翻译 Ortiz F R, Gerrikagoitia J K, Castánder I. New Trends of Intelligent E-marketing Based on Web Mining for E-shops[C]// International Conference on Strategic Innovative Marketing. 2014. 原文 New trends of Intelligent E-Marketing based on Web Mining for e-shops FR Ortiz ， JK Gerrikagoitia ， I Castander Abstract E-marketing is the concentration of all efforts in terms of adapting and developing marketing strategies into the virtual spaces: web, social media… In an e-commerce site, e-marketing must help consumers in their purchase. This requires precise knowledge of the customer′s preferences. For this reason, holders of e-shops must find out to whom, to what, how and when to refer to the customer, ergo, to know the “consumer decision journey” and strengthen their engagement. This analysis is obtained when the customer is visiting an e-shop because (s)he leaves a digital footprint that can be used to understand his/her needs, desires and demands as well as to improve web presence. These data can be used for data mining to understand the e-marketing and selling processes in a better way. In this paper a survey of 86 e-shops in Spain is presented. In the conclusions, some ideas for good e- marketing practices related to the buying behaviour analysis of customers are shown. Hence, new trends in e-marketing are suggested from a strategic, tactical and operational level in which different data mining techniques ease the purchase and the engagement. Key words: e-marketing; e-commerce; web mining; trends e-marketing; digital foot print 1. Introduction In the last decade Internet has experienced a 33% high growth in the number of users worldwide. This has led to a greater acceptance of it by consumers, either as an instrument that facilitates the search for information or as a way to an end for the purchase of the products and services (“The internet a decade later”, 2013). This new technological environment has generated a significant change in the behavior, habits and tr