8- 解决问题的九大步骤.pptVIP

LGDG001219BJ(GB)-VCKICKOFF * LGDG001219BJ(GB)-VCKICKOFF * LGDG001219BJ(GB)-VCKICKOFF * LGDG001219BJ(GB)-VCKICKOFF * LGDG001219BJ(GB)-VCKICKOFF * LGDG001219BJ(GB)-VCKICKOFF * LGDG001219BJ(GB)-VCKICKOFF * LGDG001219BJ(GB)-VCKICKOFF * LGDG001219BJ(GB)-VCKICKOFF * First, we need to identify the reason for the interview. As a rule, most of our interviews will have information-gathering or relationship-building objectives. LGDG001219BJ(GB)-VCKICKOFF * First, we need to identify the reason for the interview. As a rule, most of our interviews will have information-gathering or relationship-building objectives. LGDG001219BJ(GB)-VCKICKOFF * After careful planning, the keys to conducting a successful interview are to build rapport, listen effectively, and be flexible. Good interviews have three components – all of which require time and attention. During the opening, we establish an atmosphere of trust. In the core, we guide the dialogue and manage the tradeoff between allowing a free-ranging discussion and covering everything we planned. In the closing, we recap key points and agree on next steps. LGDG001219BJ(GB)-VCKICKOFF * ATTACHMENT A A-1 LGDG001219BJ(GB)-VCKICKOFF * A-2 LGDG001219BJ(GB)-VCKICKOFF * In sequencing the questions, we need to decide whether to go from the general to the specific or vice versa. The funnel technique starts with open questions and proceeds to increasingly restricted questions. This style works best when the interviewee knows the topic and wants to talk about it. It enables us to focus the more talkative speaker – and it helps avoid mistaken assumptions about the interviewee’s perspective. The inverted funnel technique starts with closed questions and moves toward broader questions. It helps with a reluctant interviewee or when we think the interviewee might not have thought through the issues. By delaying broader questions, we give interviewees a chance to review the facts and reach their own conclusions. LGDG001219BJ(GB)-VCKICKOFF * A-3 * 解决问题