hkpc绩效考核全英文.pptVIP

Performance Management - Interlinking Parts表現管理的互相緊扣的部份 Measurement 量度表現 Learning Development 學習與發展 Goal Setting 確立目標 Performance Management 表現管理 Appraisal (Review) 評 核(檢討) * Towards an Effective PM System邁向有效的表現管理制度 What to Measure 評估什麼? How to Measure 如何評估? Work Outcomes 工作成果 Performance Factors 工作表現要素 Appraisal Form Design 評核表格 的設計 User Training 評核人的 培訓 The Appraisal 評核階段及評核面談 The Process 評核程序 * Measuring Outcomes (Results)如何評核工作成果 (效果) Accountabilities (負責範圍) Performance Standards (表現標準) Objectives (目標) What are the focus areas? (主要工作範圍) How will the results be measured(量度)? Within each area, what are the objectives(目標)? ( Sales management To generate sales cost-effectively To increase sales by 10% in 1998 * Measuring Outcomes (Results)如何評核工作成果 (效果) Accountabilities, examples (負責範圍的典型例子) : Human Resources 人力資源 Staffing 聘用人才 Staff relations 勞資關係 Compensation planning 薪酬策劃 Benefits administration 褔利行政 Executive development 管理層培養 Policy development 政策制定 * Measuring Outcomes (Results)如何評核工作成果 (效果) Sales New business development Sales management Lead generation Account development Marketing Advertising Promotion strategy Pricing Market research Media relations * Setting Objectives 建立目標 Stephen Covey: set your goals within your role (介定角色、確立目標) An objective is a statement of results to be achieved Characteristics: Focused Written Stated forcefully Significant Prioritized and weighted Not too many Communicated “SMART”, “SMARTER” * Defining Performance Standards制訂表現標準 Measurable factors from a performance factor 4 direct measures of output: Quality Quantity Cost Time May be “hard”/ “soft” numbers, problems to overcome Cost effective * Agreeing on Action Plan共同協議行動計劃 What When Where Who Written Communicated * Assessing Performance Factors (表現原素) / Competencies (稱職原素) Examples: Coca-Cola Mobil Performance Competencies Factors Communication Teamwork Job knowledge Technical knowledge Problem solving Setting high standards Work r