产品设计与处理选择——服务（英文）.pptVIP

Operations Management For Competitive Advantage The McGraw-Hill Companies, Inc., 2000 CHASE AQUILANO JACOBS ninth edition * 2 3 4 5 6 7 8 9 11 13 14 15 17 18 Product Design Process Selection - Services Operations Management For Competitive Advantage CHASE AQUILANO JACOBS ninth edition Chapter 6 Chapter 6Product Design and process Selection – Services Service Generalizations Service Strategy: Focus Advantage Service-System Design Matrix Service Blueprinting Service Fail-safing Characteristics of a Well-Designed Service Delivery System Service Generalizations 1. Everyone