ITIL模拟题-精简版.docVIP

ITIL Foundation 考试模拟题 （英文分类版—精简版） （共22道题） 2008年3月 一、服务台（2道题） 1、Which term is also used for routing or passing on incidents to another solution group? A. classification B. escalation（升级） C. registration D. prioritization 2、Different types of events are reported to the Service Desk. Which of the follo