组织行为学lecture 8.pptVIP

Decision making and Creativity in Teams Jay Decision Making at Radical Radical Entertainment founder Wilkinson meets with employees every week to reinforce the electronic games developer’s emphasis on creative decision making and employee involvement Decision making defined Decision making is a conscious process of making choices among one or more alternatives with the intention of moving toward some desired state of affairs. Rational Choice Decision Process Problem Identification Process Problems and opportunities are not announced or pre-defined Need to interpret ambiguous information Problem identification uses both logical analysis and unconscious emotional reaction during perceptual process Need to pay attention to both logic and emotional reaction in problem identification Problem identification Challenges Stakeholder framing Perceptual defense Mental models Decisive leadership Solution-focused problems Identifying Problems Effectively Be aware of perceptual and diagnostic limitations Understand mental models Discussing the situation with colleagues—see different perspectives Making Choices: Rational Vs. Organization Behavior views Rational Vs. Organization Behavior views Emotions and Making Choices Emotional maker process forms preferences before we consciously think about choices Moods and emotions influence the decision process Affects vigilance, risk aversion, etc. We ‘listen in’ on our emotions and use that information to make our choices Intuitive Decision Making Ability to know when a problem or opportunity exists and select the best course of action without conscious reasoning Intuition as emotional experience Gut feelings are emotional signals Not all emotional signals are intuition Intuition as rapid unconscious analysis Use action scripts Making Choices more Effectively Systematical evaluate alternatives Balance emotions and rational influences Scenario planning Escalation of Commitment the tendency repeat an apparently bad decision or allocat