外贸邮件回复流程.docxVIP

1.开发信31.1介绍产品31.2介绍公司31.3开发信回复41.3.1问报价42.回复询盘62.1旺旺直接回复询盘62.1.1发送具体事宜到email62.1.2宣传产品62.1.3发送具体事宜到email并宣传产品72.1.4请求及时聊天工具72.2邮件回复询盘82.3邮件无回复92.4报价或email catalog后无回复92.4价格回访112.4.1第一次回访112.4.2第二次询问：112.4.3第三次询问：仍然无回复重新报价询问对新价格的意见132.5新报价后客户迟迟不回复142.6客户砍价153.样品153.1寄样前的预备：153.1.1寄样品 （告知客户品名，规格，寄样日期，快件号码等）163.1.2询问客户是否收到样品，意见如何，检验结果，改进意见163.2寄改进后的样品163.2.1询问客户是否收到样品，意见如何，检验结果164.订单174.1样品合格，是否下订单，何时下订单174.2催问客户下订单175.信用证185.1催开信用证185.2修改信用证186.出货事宜197.给客户发装运通知198.告知客户寄单事宜208.1告诉客户寄单日期，快件号码209.货物跟踪209.1询问客户是否收到货物，有无意见。2010.询问结汇情况2010.1当遇到客户未付款订单时：2110.2当你已收到付款订单时2110.3当你已发货后：2111.当客户投诉产品质量有问题时：2112. 邮件回复常用语23收到来信23久未通信23未及时回信23久无音信：24表示歉意难过：24遇到不好的事情2413. 各种问题该怎样回复24当订单已完成时：24当货物已断货时：24当你为客户提供折扣时：25当有大量订单询价时：25当买家要求免运费时：25当未付款订单改完后价格再次催款时：25当外贸业务员向买家堆荐新品时：25无法提供客户想要的产品时回复2614. 回复询盘内容该写什么27报价管理27PI处理27开发信1.1介绍产品Dear Sir/Madam,This is Queenty from HDV company, specialized in the SFP transceiver and media converter for years. The best quality and cheap price of our products will satisfy your needs. our main products are the following:1*9SFP,?SFF,?CSFP, SFP+,?XFP,?X2,?XENPAK...Media converterONUPOE Switch ect.Best regards,Queenty KwokInternational Sales Department ? Website: //Address: XuDa Industrial Building,Fenghuang First Industrial Zone,Baoan District, ShenZhen, 518103,China. ? E-mail: Queenty@: WhatsApp +86 Skype queenty1995: WeChat KwokQueenty: QQ 2881463660: ICQ 7104993841.2介绍公司Dear sir/madam,This is Queenty from HDV company, We are an??OEM manufature with?10 years experience .We have?More than 100 workers and??Over 10 salesman.?The product with RoHs certificationOEM manufature10 years experienceMore than 100 workersOver 10 salesmanFree samplesRoHsTP-Link ZYXEL cooperateOver twice exhibitions every yearDear Sir,?This is Queenty from HDV, ?I review your website product sfp. Thats our mian product(RoHs).We are an?OEM?fiber optic equipment factory?with 10 years experience.?More than?10 salesman and 100workers. We also have our own?patent?in module. Coop