Section 20 投诉索赔Complaints and Claims 商务英语 教学文稿.ppt

Section 20 投诉索赔Complaints and Claims ;1. What is a complaint?;2. How to file a claim?;3. What tactics can be adopted in making a complaint?;;V. 段落写译 Paragraph Writing and Translating;;;;;;;;;;VI. 讨论评估 Discussion and Assessment;1）讨论：;;2）时态选择要合乎逻辑：;;笔者试译：;VII. 应用写作 Applied Writing ;B. Sample writing;1. Notice of Rejection of Goods ;2. Request for Replacement of Damaged Merchandise;;;;;;;;;