Unit 4 Housekeeping (I) 饭店专业英语教材.ppt

Leading-in Dialogues Reading Further Reading Unit 4 Housekeeping (I) Think carefully and try to answer the following questions: 1. What are the three categories of the Housekeeping Department? 2. What are the duties of the Housekeeping Department? Leading-in The Housekeeping Department is an important department in the hotel. Its staff can be divided into three categories: managerial, supervisory and unskilled. They will have contact with the guests directly and their service is of great importance to the hotel. socket 插座 panel 控制板 mini-bar 微型冰箱 data port 客房网络插台 service counter 服务台 boiled water 热开水 remote control 遥控器 overnight staff 夜班服务员 key tag 钥匙板 turn-down service 做晚床服务 an automatic waking device 自动叫醒器 PartⅠ Dialogues Useful Words Phrases I’ll get you the extra bed with their permission. May I tidy up your room now? Could you send us a few more clothes hangers? I have a section of 10 rooms. And I always do the checkout rooms first, unless there is a request? I’m coming to change the sheets and pillow cases. The panel at the head of your bed has an automatic waking device. Useful Expressions 7. The room faces south. 8. Turn on the faucet, to the left for hot water, to the right for cold water. 9. If you need anything, don’t hesitate to call. 10. Any beverage or snack items you have consumed will be charged to your account. 11. If you want to make a call, please dial 0 first. 12. Thank you for choosing our hotel. I hope you enjoy your stay. 13. This room is spacious and cozy. I’m sure you will like it. Useful Expressions Picture 2 Room Service Exercise Ⅰ Room service. May I come in? Anything else I can do for you, madam? Just give a call, we are always here to help. Have a good breakfast/lunch/dinner. Bye! According to our hotel regulations, … I will see to it right