情绪管理放映文稿.docVIP

情绪管理放映文稿-ctrip 孙玉红 1接受 接受对方情绪和有情绪的他 2分享 先分享情绪后处理事情 复述感性回应 3肯定否定 肯定可以肯定的部分肯定情绪肯定动机 先跟后带 4策划 凡是都有3个解决方法 有效处理他人情绪的技巧 情绪的案例 社会事件 鞋套事件 职场主要几种情绪 工作前景 职业倦怠感 与上下级同事客户的沟通 追求完美 上海的研究生虐猫事件 一名公交车售票员因座位问题当场掐死一位14岁少女 女秘书PK老板 情绪的案例 I just told you not to assume or take things for granted on Tuesday and you locked me out of my office this evening when all my things are all still in the office because you assume I have my office key on my person With immediate effect you do not leave the office until you have checked with all the managers you support - this is for the lunch hour as