Move fast logistics company package transportation business process（english）.doc

搬得快物流公司包裹运输业务流程 Move fast logistics company package transportation business process. 办理区作业流程 The first chapter deals with the district operation process. 一般客户办理流程 Section 1 general customer handling procedures. 为了让大家熟悉包裹业务的办理流程，根据实际业务操作情况制作了本业务流程，旨在让大家能够突破短板，更好的为客户服务，使业务更上一层楼。 In order to make the familiar package to deal with the process of the business, according to the actual business operation situation made the business process, aims to let everybody can break through the short board, better service for the customer, make the business to the next level. 一、办理厅填单 1．营业厅引导包裹员为客户提供包裹运输相关内容的咨询服务，认真解答客户的问询；要主动迎客，指导搬运人员帮助客户搬运货物，向客户发放“办理单”及辅助标签，指导客户填写“办理单”（一式两联），正确引导客户办理业务。 2．营业厅引导包裹员检查货物包装，对于不符合运输规定的包装，应提示客户进行改善包装。 3．营业厅引导包裹员应对客户填写的“办理单”进行运输办理限制的初步核对。 4．客户要求办理快运包裹业务时，营业厅引导包裹员应提示客户在“办理单”的“办理客户记事”栏注明“快运”字样。 5、货物经过安检司磅员安检、检斤后，营业厅引导员引导客户携带已填写件数、重量并加盖“已安检”戳记的办理单甲联到制票窗口。 A. Fill in the office. 1.The business hall guides the packager to provide the consultation service for the package transportation related content, and answer the customers inquiry carefully; To take the initiative to receive visitors and direct handling personnel to help customers to handle the goods, to the customer to deal with single and auxiliary label, guide customers to fill out to deal with a single (in duplicate), correctly guide the customer to deal with business. 2.The sales office guides the packers to check the packing of the goods. For the packaging that does not meet the transportation regulations, the customer should be prompted to improve the packing. 3.The business hall guides the packers to handle the preliminary check of the handling order of the customer. 4.When the customer requests to handle the express parcel service, the business hall guides the packers to remind the customer to indicate the word express in the handle customers note column. 5. After the goods have been checked by the security staff, the guide of the business hall will guide the customer to carry the number of comp