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CUSTOMERSATISFACTIONBY THE NUMBERSZENDESK CUSTOMER SATISFACTION INDEX, MARCH 2012更多PPT：https://800TABLE OF CONTENTSThe Zendesk Customer Satisfaction IndexWhat Drives Customer Satisfaction?3 Habits of Best-in-Class CompaniesAbout the Science1更多PPT：https://800NEW CUSTOMER SUPPORT YESTERDAYSegregated by channelDisconnected from businessTreated as a cost centerSubpar consumer experience TODAYInterconnected channel supportClosely tied to marketing/salesTreated as a revenue engineCritical to consumer experience2更多PPT：https://800 SATISFACTION COUNTSWhen it comes to customer service, satisfaction is w