销售部门位描述中英文对照.docVIP

职位描述:Mission: - Offering technical repair service to customers, supporting and coaching distributor’s technical service. Maintenance and installation support of instruments at the customer sites, Update of Systems-Software, Trouble shooting and complaint handling aligned with customer needs. Ensuring the efficiency and timeliness, working to optimize costs, turnaround time and quality to ensure long term customer satisfaction by coordinating distributors.为客户提供维修、保养、安装仪器、更新系统软件的技术服务。对代理商进行技术支持和指导。 根据客户需要处理解决客户投诉。与代理商一起协作确保及时有效地以最经济的方式和完善的品质来保证长期的客户满意度。Contacts: - Internal: Sales, Customer Service Manager and Team Leader, and other sales and commercial staff mainly. - External: Distributors and key Accounts etc.Tasks: 1. Efficient and effective installation and maintenance in the field, Following up and solving technical incidents on the instruments, uninstalling and decontaminating instruments, monitoring expenses and local spare parts usage. 及时有效的安装，保养所在区域的仪器，跟踪和解决仪器的技术问题。仪器的拆卸与消毒，控制维修成本和管理当地零配件库。 2. Solving the problem by Telephone if possible, and feeding solutions back to the Hotline. Fixing incidents with optimized costs and quality for the customer, including during weekend and public holiday shifts. 通过电话解决客户问题并将解决办法反馈给热线中心。在任何时间内以最经济和最优的品质解决客户的问题。 3. Educating and Train customer: 教育和培训客户 4. Operation and recording by following Field Service SOP/EHS，Centralizing and archiving technical documentation. 根据公司质量体系,环境健康安全(EHS)的要求进行日常工作安全和标准流程操作和记录，对技术文件的存档管理。 5. Keeping abreast with technological developments 不断寻求技术上的同步与发展 6. Good cooperation with distributors 与代理商良好的沟通协调 7. Providing introduction of new tests and instruments to promote reagents.向客户提供新仪器和新项目的介绍，推广试剂项目。 8. Teamwork and encouraging others to adopt best practices also 有效的团队工作， 分享经验。 9. Other marketing or related projects or tasks assigned by supervisor or company. 其它上级或公司指派的项目或任务。Knowledge: 1. A degree in medical engineering, mechanics or related majors. Experience in medical device in