8 Disciplines 6 7 12中文.pptVIP

The 8D Approach to Problem Solving采用8D解决问题的途径June 1, 2012 The 8D Approach to Problem Solving采用8D解决问题的途径 Agenda: 内容： Purpose 目的 Responsibilities 责任分配 Who is on the team? 团队该有哪些人？ Who leads the team? 谁领导这个团队？ Format to be used 采用的格式 Root Cause Analysis 根本原因分析 Frequency to review 8D’s 回顾8D’s的频率 When to issue an 8D 何时发出8D The 8 Disciplined Problem Solving Approach Purpose 目的 Quality documentation for a Product or Process (Internal or Supplier) should ensure the delivery of a quality product every time 这是一个品质文件用于产品或制造工艺（内部或供应商），以能时时刻刻确保交付产品的品质。 Issues found at the Customer, in-Process or Supplier level identify gaps or a lack of capability 用在解决客户端, 制程或供应商环节中出现的问题、也适用于发掘和解决能力不足的问题 Quality documentation is updated after the root cause is identified and the permanent correction action is implemented 在根本原因确定或长期校正措施实行后此品质文件将做相应更新 The 8D Approach to Problem Solving 采用8D解决问题的途径 The 8 Disciplined Problem Solving Approach Purpose 目的 The purpose of the 8D tool is to 8D方法的目的在于 fix the specific quality issue and 解决一个特定的问题，及 to read across the solution to all plants与所有厂共襄解决方案 All 8D’s are a summation of lessons learned – and are usable across the company on similar products, processes, suppliers and designs identifying and preventing similar issues from reoccurring in other areas or on new programs 8D’s 是总结教训－用于相似产品、工艺、供应商及设计等方面，跨公司的发掘与避免似的问题再度在别处或新项目中发生。 The 8D Approach to Problem Solving 采用8D解决问题的途径  Team Membership 团队成员 Quality 品质 Process Engineering 生产工艺 Design Engineering 设计工程 Supply 资源开发 Product Manager 产品经理 Others brought in as appropriate 其他适合人选 (Suppliers 供应商, Maintenance 维修, Packaging 包装…..)     The 8D Approach to Problem Solving采用8D解决问题的途径 Responsibilities 责任分配 The Quality Manager is responsible for running weekly status report meetings and ensures that the 8Ds are progressing 品质经理的责任是持续主持每周报告会议，确保8D的进展顺利 The Quality Manager provides statistical analysis tools and support as appropriate 品质经理提供恰当的统计分析方法和支持 The Team decides who the leader will be based on the