第13章测量与基准仓库性能.pptVIP

1.Benchmarking warehouse operations A benchmark is typically a quantitative assessment of some aspect of performance of an enterprise. Benchmarking is the process of gathering and sharing those assessments and developing an improvement plan of action based of the assessment. The three perspectives of benchmarking are: Internal External Competitive 1.1 Internal benchmarking Case study: Gillete 1.2 External benchmarking Case study 1: Xerox Service Parts Case study 2: SBC The external perspective is critical to the success of the benchmarking exercise: 1.most of the breakthroughs in logistics performance and practice have occurred across industry lines. for example: ECR CFR QR JIT 2.it is typically quite difficult to gain the cooperation necessary to do the benchmarking process justice when the partners are within the same industry. 3. By benchmarking just within your own industry, you may establish yourself as the leader in your industry. 1.3 Competitive benchmarking Case study: The largest wholesale distributors The survey was facilitated by a large consulting organization ◆Units shipped per man-hour ◆distribution cost as a percentage of sales ◆Inventory turns ◆Accuracy ◆Etc. Our benchmarking and goal setting methodology is focused on the consumption of warehouse resources-people,space,and systems to meet the mission of the warehouse: shipping perfect(right products, right quality,on time, damage-free, right paperwork) orders and storing product efficiently. 2.Warehouse performance measures 2.1 Warehouse financial performance Each warehouse should establish a warehouse activity-based costing program. 2.Warehouse performance measures 2.2 warehouse productivity performance Storage density:the ratio of the amount of inventory storage capacity to the square footage in the warehouse,it is normally expressed as the value,cube,pi