员工激励和计酬.pptVIP

Prentice Hall, 2001 Chapter 10 Motivating and Rewarding Employees員工激勵與計酬 Learning Outcomes學習成果 Describe the motivation process 描述激勵過程 Define needs 定義需求 Explain the hierarchy of needs theory 解釋需求層級理論 Compare Theory X and Theory Y 比較 X 理論與 Y 理論 Examine the motivation-hygiene theory 解釋激勵-衛生雙因子理論 Learning Outcomes學習目標 Examine motivation and equity theory 檢視激勵與公平理論 Explain expectancy theory 解釋期望理論 Design jobs to maximize performance 設計工作以達最高績效 Discuss workforce diversity and motivation 討論人力多元化與激勵 Self 自我實現 Esteem 自尊 Social 社會需求 Safety 安全需求 Physiological 生理需求 Herzberg’s Two-Factor Theory雙因子理論 Examples of High and Low Job Characteristics工作特徵高低的範例 The Job Characteristics Model工作特徵模式 The Motivating Potential Score激勵潛能分數 * Drives 驅動力 Search Behavior 尋找行為 Tension 緊張 Reduction of Tension 緊張減少 Satisfied Need 滿足之需求 The Motivation Process 激勵過程 Unsatisfied Need 未滿足之需求 Maslow’s Hierarchy of Needs 馬斯洛的 需求層次論 Theory X Workers X理論員工 Dislike Work 不喜歡工作 Avoid Responsibility 逃避責任 Little Ambition 無大志 Theory Y Workers Y理論員工 Enjoy Work 樂在工作 Accept Responsibility 接受責任 Self-Directed 自我鞭策 Hygiene Factors 保健因子 Motivators 激勵因子 High High Job Dissatisfaction Job Satisfaction 0 Quality of supervision 管理監督的品質 Salary and benefits 薪資與福利 Company policies 公司政策 Working conditions 工作環境 Relations with others 與他人的關係 Security and status 安全與地位 Career advancement 職業晉升 Recognition 表揚 Work itself 工作本身 Responsibility 責任 Advancement 晉級 Growth 成長 The Theory of Needs 需求理論 David McClelland Need for Achievement (nAch) 成就需求 Need for Power (nPow) 權力需求 Need for Affiliation (nAff) 依附需求 Equity Theory 公平理論 Ratio 比率對照 Comparison* Employee’s Perception 員工的知覺 Outcomes A Inputs A Outcomes A Inputs A Outcomes A Inputs A Outcomes B Inputs B Outcomes B Inputs B Outcomes B Inputs B = Inequity (Under-Rewarded) 不公平( 報酬過低) Equity 公平 Inequity (Over-Rewarded) 不公平( 報酬過高) *Where A is the employee, and B is a relevant other