Unit Fourteen Dealing with Special Problems 应对难题.pptVIP

Unit Fourteen Dealing with Special Problems 应对难题 Unit Objectives （单元目标） After learning this unit, you should ——understand how to deal with problems emergencies; ——master the basic words and expressions about illness disasters; ——get some knowledge about travellers’ check; ——find ways to improve your writing skills about Claim Letters; ——be familiar with first aid techniques. Background Knowledge 背景知识 During the journey, a variety of special problems emergencies may occur sometimes. Therefore, it’s necessary for a travel agency to have plans to deal with such crises. Types of Problems Emergencies 问题与突发事件类型 food poisoning （食物中毒） typhoon Hurricane （台风 飓风） Tsunami （海啸） elevator incident （电梯故障） physical assult （人身伤害） terrorist attack （恐怖袭击） equipment breakdown （设备故障） Earthquake （地震） Fire （火灾） losing the way （迷路） steet fights （打架斗殴） Explosion （爆炸） getting sick （生病） losing properties （遗失财物） traffic accident （交通事故） Flood （洪水） gas leakage （燃气泄露） power failure （停电） Kidnapping （绑架） Hijacking （劫持） Practice Materials 实训材料 Listening Dialogue 1 a. Listen to Dialogue One and decide whether each of the following sentences is true (T) or false (F). 1. ___F___ The tourist is an American. 2. ___F___ The tourist wants to enter a train station. 3. ___T___ The station is closed because of an explosion. 4. ___F___ All the stations are closed except Euston Station 5. ___T_ The tourist wants to take a plane to China. Dialogue 1 b. Listen to the dialogue and answer these questions. 1. How long has the tourist been lining for? Thirty minutes. 2. Why the stations are closed? Because an explosion leads to the closing of the station. 3. When will the plane to China take off? It will take off at 6:00 p.m.. 4. Where did the explosion happen? That was on a double-decker bus, just about 100 yards away from the passengers. 5. How does the tourist go to the airport? By taxi. Dialogue 1 c.