Unit 31 教案纸.docVIP

Unit 3 Listening Speaking Teaching Procedure: Greetings and leading in. Today we’ll take up a new unit, Unit 3. In this unit, you’ll learn to ask questions to know customers’ need, understand the important role of a server and use up-selling techniques. Warm-up Activity 1: Some people are talking about the service they’ve received. Have they received good or bad service? Write G for good or B for bad in the blanks. Discussion. Judge if the service is good or bad. Exchange their ideas. Activity 2: Discuss in groups: What should be done improve the bad service mentioned above. Some points: 1) The waiter was talking on the phone while taking my order. 服务员一边给我点单一边打电话。 # on the phone e.g. You are wanted on the phone. # take one’s order 为……提供点菜服务。 e.g. May I take the order for you now? 现在可以为您点菜了吗？ 2) I asked a clerk for help and got an eye roll and big sigh as response. 我请一名店员帮忙，得到的答复却是白眼，外加一声长叹。 # ask sb. for sth. 向某人要某物 e.g. I asked him for help when I was in trouble. We can’t always ask our parents for money. # eye roll 眼球转动 get an eye roll 被翻白眼 # sigh ?[sai] n.叹息(声) vi.叹息，叹气 big sigh 长叹 3) The store clerk told me about a coupon that helped me save a lot. 销售员告诉我可以使用优惠券，帮我省了不少钱。 # coupon ? n.礼券，优惠券 … e.g. Here is a coupon for today’s bread. This coupon may save a lot for me. Listening and Speaking Checking In New words and expressions. 1) attend v. 照顾 2) check in 登记住店 R: check out 3) clerk n. 旅馆服务台接待员；职员 4) reservation n. 预订 reserve v. 5) correct adj. 正确的 6) upper adj. 较高的 7) away from 远离 8) fill v. 填写 fill in / out 9) registration n. 登记 10) form n. 表格 fill out the registration form 11) further adj. 更多的; 更远的；进一步的 e.g. I will go abroad for further study. 12) front desk 前台，总台 13) assistance n. 帮助 14) manage v. 能解决（问题）；应付（困难局面等） Activity 1: Listen to the conversation and tick where it happens.