现代酒店语实务教程.doc

现代酒店英语实务教程 现代酒店英语实务教程 01（客房预订） 现代酒店英语实务教程 02（登记入住） 现代酒店英语实务教程 03（处理投诉）暂缺 现代酒店英语实务教程 04（结账退宿） 现代酒店英语实务教程 05（客房迎宾服务） 现代酒店英语实务教程 06（客房清理服务） 现代酒店英语实务教程 07（客房洗衣服务） 现代酒店英语实务教程 08（客房送餐服务） 现代酒店英语实务教程 09（客房其他服务）暂缺 现代酒店英语实务教程 10（处理客房突发事件） 现代酒店英语实务教程 11（餐厅预订服务） 现代酒店英语实务教程 12（餐厅迎客服务） 现代酒店英语实务教程 13（点菜服务） 现代酒店英语实务教程 14（上菜服务与席间服务）暂缺 现代酒店英语实务教程 15（酒水服务）暂缺 现代酒店英语实务教程 16（文秘服务）暂缺 现代酒店英语实务教程 17（提供信息）暂缺 现代酒店英语实务教程 18（会务服务） 现代酒店英语实务教程 19（票务服务） 现代酒店英语实务教程 20（电话服务）暂缺 现代酒店英语实务教程 21（康乐中心服务）暂缺 现代酒店英语实务教程 22（寄存服务） ======================= 现代酒店英语实务教程 01（客房预订） Room Reservation 八.经典对话 --Good morning! Room reservations, may I help you --Yes, Id like to reserve a room. --Thank you, sir. For which date and how many person will there be in your party --From April,16th to 20th. Just my wife and myself. --From April, 16th to 20th. And which kind of room would you prefer, sir --A twin, please. --Could you hold the line please. I will check our room availability. Thank you for waiting sir. We have a twin room at 180 dollars per night. Would that be all right --Ok, Ill take it. --Thank you, sir. May I have your name and phone number, please --Sure, my name is Aron Johnson. My phone number is --Mr. Aron Johnson. Phone number is Excuse me, how do you spell your first name --Its double A-r-o-n. --Double A-r-o-n. Thank you Mr. Johnson. May I know your arrival time on April, 16th. --Around 9pm. --Mr. Johnson. For the unguaranteed reservation, we can only hold the room by 6pm. Because it is the peak season now. If you make the guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card --Fine, do you accept American express --Yes, may i know the number --Its 134948. --Thank you Mr. Johnson. Youve made guaranteed reservation in Guozhou Hotel. From April,16th to 20th for five nights. If you cant arrive at scheduled. Please inform us before 6pm on April, 16th. Thank you for calling. And we look forward to serving you. 九. 常用句型百宝箱 1）预定基