酒店英语学习情境一前厅服务英语14 Accmpanying the Guest.pptVIP

学习情境一：前厅服务英语 学习任务: 陪送客人 Name : Jackson Job: Bellman Responsibility: To show guests to the room and introduce the facilities Contents Learning Objectives 学习目标 Working Procedures 工作程序 Walk with the guests 与宾客同行 Talk to the guests 与宾客交谈 Show how to use the room key 示范如何使用客房钥匙 Enter the guestroom first 先进入客房 Turn on the lights 开灯 Hold the door open for the guests to enter 开这门让宾客进入 Point out the room facilities 指明客房设施 Extend the wishes to the guests 向客人表达祝愿 Working Knowledge 工作知识(1) 1. When dealing with luggage service, you should remember the following tips Luggage will never be left unattended. （时刻照顾好客人的行李。） All guests will be offered luggage assistance. （应为所有客人提供行李帮助。） Bags will be delivered to guest room within ５ minutes of completion of check-in. （ 客人行李在入住后５分钟内送达房间。） If guest does not want to lose sight of his luggage, Bellman will accompany the guest to his room. （尽量运送行李与客人一起进入房间。） Working Knowledge 工作知识(2) 2.Here are the service guidances for rooming the guests Staff will knock/ring announce presence when delivering luggage. （先敲门，报出部门。） Luggage will be placed on luggage rack. （行李应该放置在行李架上。） Garment bags will be placed on hook inside closet or on luggage rack. （手提西服包应挂在衣柜内。） Attendant will wish guest a pleasant stay. （离开房间前，祝客人入住愉快。） Hotel Task 酒店任务 Suppose you are Jackson, now you’re going to accompany the guest to his room. Please perform the task according to the hints below with your partner Words to know elevator/lift n. 电梯 key card n. 房卡 curtain n. 窗帘 else adj. 其他的 stay vi. 停留 accompany vt. 陪同 turn on 打开 after you 您先请 Useful expressions 1. Accompanying the guest 陪同客人 (1) Let me show you to your room. Your room is on the 12th floor,